Frequently Asked Questions
Yes. All our diamonds are 100% authentic and come with certifications from reputed gemological laboratories such as GIA, IGI, or SGL — ensuring every piece meets global standards of cut, clarity, color, and carat weight.
Absolutely! We specialize in custom-made diamond jewelry. Share your design idea or inspiration with us, and our expert designers will bring your vision to life — whether it’s an engagement ring, pendant, or bridal set.
We currently operate through a product showcase and inquiry model. You can browse our latest designs and click “Enquire Now” to connect with our team. We’ll assist you with pricing, diamond details, customization, and purchase options personally.
Since diamond prices fluctuate daily based on international market rates, we share real-time pricing upon inquiry. This ensures you get the most accurate and transparent rate before purchase.
Yes! We provide both in-store appointments and virtual video consultations. Our jewelry experts will help you explore styles, diamond options, and budgets from the comfort of your home.
Once your design and payment are confirmed, our team will securely package your jewelry and deliver it via insured and trusted courier partners. You’ll receive tracking details for full transparency.
As every piece is made to order or customized, returns are generally not accepted. However, in case of manufacturing defects, we will repair or replace the item as per our policy.
To maintain the brilliance of your diamonds:
- Avoid contact with perfumes or chemicals
- Clean gently with a soft brush and mild soap
Store separately in a fabric-lined box
We also provide lifetime cleaning and inspection services for all our pieces.
Yes, we offer lifetime jewelry cleaning and polishing services to help your diamonds maintain their original brilliance. You can bring or send your jewelry to us for professional inspection, tightening, and polishing whenever needed — ensuring it stays as stunning as the day you bought it.
You can reach us via the “Enquire Now” button on any product page or through our Contact Us page. Our team will respond promptly with details, images, and pricing options.
